Determine if the microphone drivers are loaded properly in Windows Device Manager If the Logitech microphone was not a selectable option in the Audio Tuning Wizard, continue to Step IV below. Knowledge Base article 9271 (Yahoo! Instant Messenger issues).Knowledge Base article 360023211674 (Windows Live Messenger issues).Knowledge Base article 360023211674 (Skype issues).Knowledge Base article 360023211674 (AOL Instant Messenger issues).NOTE: If your webcam microphone is functioning in the QuickCam software and the issue is with a 3rd party Instant Messenger application, please see the following: Once completed, create a sample video recording and play back the file to verify sound is recorded. Verify that the audio mute button in the QuickCam menu is not engaged (as shown below): If the QuickCam Pro 9000 microphone is not listed, click the "Audio Tuning Wizard" button and follow the steps provided. Verify that the QuickCam Pro 9000 microphone is listed in the "Select Microphone" drop down (in this example, we are using the Communicate STX): On the QuickCam menu, click the "Change Settings" option as shown below: Launch QuickCam (Start > Programs > Logitech > Logitech QuickCam) Verify the microphone is selected in the QuickCam application Under the "Show the following volume controls" make sure there is a check mark under Capture and click OK. Under "Mixer device" select the Logitech QuickCam Pro 9000 Microphone (in this example, we are using the Communicate STX, not the Pro 9000) Open the "Master Volume" control panel "Start > All Programs > Accessories > Entertainment > Volume Control" If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps: If the Logitech microphone is not a selectable option, skip to Step IV. If the Logitech microphone is working and you are able to hear your audio recording, continue to Step III. If your microphone was not listed as described above, select it from the drop-down menu and repeat Steps 2-4 to verify your microphone is working correctly. Make sure the QuickCam Pro 9000 microphone is listed as the Preferred device for Sound recording (in this example we are using the Communciate STX microphone) If there is no sound at playback, check to make sure the QuickCam Pro 9000 microphone is selected. You should see the green line move, indicating the application is picking up sound. ![]()
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